FAQ

Instead of assigning your own photographers, stock photography is a set of ready-to-use images for subscribers who purchased the rights to use them. With digital stock photography, you get to see the final image even before you are granted the rights to use them and these images can be licensed immediately. The cost for stock photography, especially royalty-free images are much lower compared to assignment photography. Stock photography saves you model, photographer, location, props, art direction and editing costs.

Royalty-Free Digital Stock Photography is a concept where user of the images does not have to pay any royalty for repeated use of the images. The buyer does not own the copyright of the images but have purchased the rights to use the images legally without additional fees or interruption from the retailer. These images cannot be sold or transferred but it offers a wide range of benefits; mainly lower pricing and convenience.

Rights-managed offers individual images to be rented through the negotiation of a specific price for a specific use. It offers clients exclusive rights plus the ability to restrict similar use of the image by others. The royalty-free concept allows customers an unlimited usage, where they do not need to pay royalties after the initial purchase. This greatly reduces the costs and allows greater freedom with the images purchased. Of course, by supplying all our images in digital format, our customers get to enjoy the advantage of being able to go straight to the color separator or print rather than having to scan them at an additional cost. Most importantly, it is more flexible than the traditional photo library.

New and better contents are added daily to our collections. Our objective is to ensure that our clients continue to renew their subscription and therefore we strive to provide new and good content regularly. All images are reviewed extensively by our creative team to ensure that you get your money's worth.

Yes, it is allowed. All images are provided with a standard royalty-free license. Please visit our licensing section to learn more about the various licenses.

All images have releases (s) from the image copyright owners or contributors unless marked as editorial use.

JPEGs and the download size is smaller than the full uncompressed size. So if you buy a 24Mb images you will downlaod a much smaller file size which you need to open in any image editing software to view the desired 24Mb image at full resolution.

The DPI in any image does not affect the actual image resolution. To obtain a bigger or smaller DPI, you may simply change the DPI with any image editing software and re-save the image. In order to maintain the quality of the image, just make sure that you do not interpolate/resize the print size when changing the DPI.

There is no usage limit for royalty-free images. You can use it for as many times and as long as you want.

For instance, an incomplete download due to connection or technical issues. In case of a connection error you may download the same image file size again for 7 days without losing any credits. We cannot refund on credit that has been deducted?

Registration is free of charge and there are no other hidden fees.

Only register users can purchase credits and download images. Registered users will also have access to the many facilities available, such as access to account pages, lightboxes, download history.

On the login page you will find a link to request a new password. The new password will be effective immediately, you will receive it by email.

Ok, you can. Firstly, login to your account with your username and old password. Click on the 'Account' tab and click on the 'Change account password' link.

No problem, You can edit your account information anytime from your account section. You will need to login to your account first in order to do so.

You can type in relevant keywords in the search bar on the top left corner of the website. Alternatively, you can turn on the search options to search by availability and orientation.

A lightbox is a "personal folder" on our website that you create. You can store and manage images of interest to you. Lightboxes are designed to organize your images. When you find an image on our website that you like, you can save it in a lightbox you've created. You would not need to save the image to your hard drive or jot down the image number. There is no limit on the number of lightboxes you can create and the amount of time we'll store them for you. You can choose to remove images that you no longer need in your lightbox.
Sometimes, images can be withdrawn and are no longer available for purchase or download. Images are withdrawn mostly at the request of the photographer. For such reason, we are unable to provide the image for download. We apologize for any inconveniences caused.

Click on the image thumbnail you intend to download and you will be prompted to view the image details on the next page. Choose the resolution you need and click 'Download Now'. Click the 'Save' button in the 'File Download' dialog box and choose the location where you want to save the file. Click 'Save' to begin downloading the file.
If you use Internet Explorer you may need to activate download of files from the security preferences of your browser.

The download time for each image varies depending on the size of the image you are downloading, your Internet connection speed and your computer operating system.

To view previous downloads, click on the "Account" link. Then, click on the 'PREVIOUS DOWNLOADS' link. You can view previously downloaded images with date or image size. All photos can be downloaded again for 7 days but only at the same size. If you choose another size, credits will be deducted for the new size.

Is the "Caps Lock" or "A" light on your keyboard on? If so, hit the "Caps Lock" key before trying again. Did you forget or misspelled your ID or password? Our username and password login is case sensitive. Please check your cookie settings to ensure it is on a medium privacy level. You'll need to enable your cookies in order to login to our site. Try clearing all your cookies and cache in your browser as well.

For Windows: Internet Explorer 5.x and newer. Netscape 6.x and newer. For Mac: Safari. Internet Explorer 5.x and newer. Netscape 6.x and newer.

It could be that your computer is behind a corporate firewall or your computer may not be accepting cookies. Please contact your web administrator for more information.

You could be behind a corporate firewall that is currently blocking the port that is needed to make the secured purchase. Please contact your company web administrator for more information.

We respect every user's privacy and we do not disclose, sell, share or divulge your personal information, including email to third parties.

Our images are royalty-free and allow commercial use on most media. Please refer to our licenses for more information. The Licenses would be the best guide for you to understand more about permitted usage and restrictions.

With the standard royalty-free license, you only need to pay once no matter how many times you use the images.

As our image collections are royalty-free, you do not need to credit the photographers for commercial usage. For editorial usage, you may credit: Photographer's Name / Epictura.